Authentication: ricky (UID: 1000 / GID: 1000).
Focus: Cloud Infrastructure • Systems Administration • Networking • Live Services
Ricky Jagan | Cloud and Systems Administrator
Penal, Trinidad and Tobago | +1 (868) 284-3506 | rickyjagan@gmail.com
Cloud and systems administrator with 17+ years of experience supporting production infrastructure, networks, databases, web services, and security across government, ISP, and small-business environments. Hands-on experience includes Microsoft Azure, AWS, and Google Cloud Platform (GCP), Linux and Windows Server, Proxmox, Nginx and Apache, DNS, BGP, firewalls, VPNs, SQL platforms, monitoring, and release automation. Builds practical operational tooling in PowerShell, Bash, Python, C#/.NET, and PHP, with a focus on availability, secure access, recoverable change, and performance.
| DOMAIN | PRODUCTION ENVIRONMENT & EXPERIENCE |
|---|---|
| Total Experience | 17+ Years continuous hands-on systems administration (2008 - Present) |
| Cloud & Virtualization | Microsoft Azure (AZ-900), AWS, Google Cloud Platform (GCP), Linux (Debian, Ubuntu), Windows Server, Proxmox VE |
| Current Live Systems | National Passport Modernization and Biometric E-Gate Systems (Government of Guyana) |
| ISP Network Operations | BGP ISP routing, firewall security, DNS, CDN edge caching, and packet analysis (Novo Communications) |
| Technical Projects | Rust Dedicated Server Administration & Modding with Quad_Skills (SteamCMD, Oxide/uMod, Pterodactyl, RustEdit) |
Production Experience
Technical Specialist, Passport Modernization and E-Gate Systems
Government of Guyana (Ministry of Foreign Affairs & Guyana Police Force) | Sep 2023 - Present- Administer and improve production systems supporting passport and border operations across Linux services, Windows workstations, databases, web applications, network shares, and biometric devices.
- Built and operate a multi-service Python and Flask environment on Debian and Proxmox using Nginx, systemd, TLS, MySQL, REST APIs, and environment-managed configuration.
- Automated releases with versioned backups, syntax checks, SFTP deployment, controlled service restarts, HTTP health verification, canary rollout, and rollback safeguards; maintain production changes in Git.
- Implemented monitoring for service health, logs, user activity, workstation heartbeats, device and driver status, and operational incidents, giving support teams actionable visibility into live systems.
- Strengthened security with role-based access control, MFA and TOTP, passkeys, rate limiting, CSRF protection, encryption, certificate handling, signed SHA-verified packages, least-privilege access, and audit trails.
- Reduced a key operational dashboard from 25 database queries to 9 and improved response time from 101 seconds to 25 seconds through indexed joins, query merging, caching, and Python aggregation.
Network Operations Center Operator
Novo Communications Ltd | Trinidad | 2021 - Present- Administer Linux and Windows servers, DNS, firewalls, and BGP-based ISP infrastructure supporting enterprise hosting and high-traffic customer services.
- Monitor availability and performance across web hosting, SSL certificates, CDN routing, caching layers, and backend services; investigate faults before they become prolonged outages.
- Resolve network, API, and application connectivity incidents using packet-level analysis, log review, service checks, and coordinated troubleshooting with technical teams and clients.
IT System Specialist
Gamerz Tech IT Services | Trinidad | 2020 - 2021- Designed and supported PHP and MySQL applications, APIs, inventory and CRM functions, and secure online transaction workflows for a small technology business.
- Configured Apache and Nginx hosting, SSL and TLS, DNS, caching, backups, and performance improvements across customer-facing services.
Earlier Experience (2008 - 2020)
12 years of enterprise systems administration, public sector systems, and nationwide infrastructure deployments:
| ROLE & ORGANIZATION | PERIOD | KEY CONTRIBUTIONS |
|---|---|---|
| Field Officer & Office Technician Office of the Member of Parliament, Siparia |
2018 - 2020 & 2011 - 2013 |
Maintained office systems, web portals, user devices, automation tools, and online public-service workflows. Delivered workstation, system, document, and on-site technical support for constituency operations. |
| Project Evaluation Officer Ministry of Works and Transport, Fyzabad |
2014 - 2015 | Supported data processing, analytics, reporting, and Microsoft Dynamics-based operational systems. |
| IT Technician and Sales Support Wizz Computers Ltd, Point Lisas |
2010 - 2011 | Diagnosed hardware, managed RMA cases, and supported customers in a fast-paced retail IT environment. |
| IT Support Operator Byte Technologies Professional, San Fernando |
2008 - 2010 | Supported nationwide hospital infrastructure deployments, including servers, workstations, structured cabling, and application configuration. |
Technical Project: Rust Dedicated Server Administration & Modding
PERSONAL PROJECT • COLLABORATION WITH QUAD_SKILLS • STEAM: gunsessionBuilt, administered, and modified Rust dedicated servers alongside a long-time friend and fellow Rust player, Quad_Skills. Hands-on experience included initial server setup, configuration, update management, plugin and mod administration, performance monitoring, network troubleshooting, and general server administration.
Deploying and maintaining native Linux Rust dedicated servers via SteamCMD on Debian and Proxmox LXC containers. Managing monthly wipe updates, configuration files, and launch parameters.
Installing, configuring, and testing C# plugins under the Oxide/uMod framework. Verifying compatibility after monthly game updates, debugging plugin errors, and resolving hook conflicts.
Managing game instances with Pterodactyl for process control, operational console monitoring, and resource tuning (CPU allocation, memory limits, and tick rate stability).
Using RustEdit to inspect custom map layouts, monument prefabs, and topology to verify navmesh generation and client performance prior to deployment.
Scripting automated save-game backups, scheduled maintenance restarts, and RCON administration tasks to safeguard world saves and minimize downtime.
Diagnosing player connection issues, network latency, and tick rate drops using packet captures, routing checks, and server log analysis.
Technical Skills Matrix
| DOMAIN | TECHNOLOGIES & TOOLING |
|---|---|
| Infrastructure | Azure, AWS, Google Cloud Platform (GCP), Debian, Ubuntu, CentOS, Windows Server, Proxmox, Nginx, Apache, systemd, cPanel, DirectAdmin |
| Networking | DNS, BGP, TCP/IP, SNMP, CDN, SSL and TLS, VPN, RADIUS, pfSense, SonicWall, firewalls, packet analysis |
| Automation & Scripting | PowerShell, Bash, Python, C#/.NET, PHP, JavaScript, REST APIs, Git, Visual Studio |
| Data & Operations | SQL Server, MySQL, MariaDB, SQLAlchemy, schema design, indexing, query tuning, caching, connection pooling |
| Security & Reliability | RBAC, MFA, TOTP, passkeys, encryption, certificate management, audit logging, backups, restore, health monitoring |
Education & Certifications
| CREDENTIAL | ISSUING BODY / INSTITUTION | YEAR |
|---|---|---|
| BSc Information Technology (First Class Honours) | University of Bedfordshire (UOB) | 2021 |
| Microsoft Certified: Azure Fundamentals | Microsoft (AZ-900) | 2022 |
| CompTIA Security+ | CompTIA | 2015 |
| CCNA (Cisco Certified Network Associate) | Cisco Systems | 2014 |
| MCSA Windows Server 2012 and MCTS | Microsoft | 2013 |
| CompTIA Network+ and A+ | CompTIA | 2010 |
| Cloudflare Performance and Security Badge | Cloudflare | 2020 |
| Adobe Magento Certified Associate Developer | Adobe | 2020 |
Contact & Professional Links
Open to opportunities involving cloud infrastructure, systems administration, networking and live production environments.
- Email: rickyjagan@gmail.com
- Mobile: +1 (868) 284-3506
- Location: Penal, Trinidad and Tobago (Equipped with high-speed fiber & power redundancy)
- Official Resume (PDF): Download Ricky_Jagan_Cloud_Administrator_Resume.pdf
- Official Resume (Word DOCX): Download Ricky_Jagan_Cloud_Administrator_Resume.docx
- Online CV (HTML): gamerzint.com/cv.php
- Cover Letter: gamerzint.com/cover-letter.php