Technical Specialist, Passport Modernization and E-Gate Systems
Government of Guyana, Ministry of Foreign Affairs and Guyana Police Force • Cheddi Jagan International Airport (CJIA) & Central Immigration and Passport Office
Sep 2023 - Present
- Administer and improve production systems supporting passport and border operations across Linux services, Windows workstations, databases, web applications, network shares, and biometric devices.
- Built and operate a multi-service Python and Flask environment on Debian and Proxmox using Nginx, systemd, TLS, MySQL, REST APIs, and environment-managed configuration.
- Automated releases with versioned backups, syntax checks, SFTP deployment, controlled service restarts, HTTP health verification, canary rollout, and rollback safeguards; maintain production changes in Git.
- Implemented monitoring for service health, logs, user activity, workstation heartbeats, device and driver status, and operational incidents, giving support teams actionable visibility into live systems.
- Strengthened security with role-based access control, MFA and TOTP, passkeys, rate limiting, CSRF protection, encryption, certificate handling, signed SHA-verified packages, least-privilege access, and audit trails.
- Reduced a key operational dashboard from 25 database queries to 9 and improved response time from 101 seconds to 25 seconds through indexed joins, query merging, caching, and Python aggregation.
Network Operations Center Operator
Novo Communications Ltd • Enterprise Hosting & ISP Infrastructure (Trinidad)
2021 - Present
- Administer Linux and Windows servers, DNS, firewalls, and BGP-based ISP infrastructure supporting enterprise hosting and high-traffic customer services.
- Monitor availability and performance across web hosting, SSL certificates, CDN routing, caching layers, and backend services; investigate faults before they become prolonged outages.
- Resolve network, API, and application connectivity incidents using packet-level analysis, log review, service checks, and coordinated troubleshooting with technical teams and clients.
IT System Specialist
Gamerz Tech IT Services • Trinidad
2020 - 2021
- Designed and supported PHP and MySQL applications, APIs, inventory and CRM functions, and secure online transaction workflows for a small technology business.
- Configured Apache and Nginx hosting, SSL and TLS, DNS, caching, backups, and performance improvements across customer-facing services.
Earlier Systems, Government & Field Infrastructure Experience
Public Sector, Enterprise Retail & Healthcare Support • Trinidad
2008 - 2020
- Field Officer & Office Technician | Office of the Member of Parliament, Siparia (2018 - 2020): Maintained office systems, web portals, user devices, automation tools, and online public-service workflows.
- Project Evaluation Officer | Ministry of Works and Transport, Fyzabad (2014 - 2015): Supported data processing, analytics, reporting, and Microsoft Dynamics-based operational systems.
- OJT IT Technician | Office of the Member of Parliament, Siparia (2011 - 2013): Delivered workstation, system, document, and on-site technical support for constituency operations.
- IT Technician & Sales Support | Wizz Computers Ltd, Point Lisas (2010 - 2011): Diagnosed hardware, managed RMA cases, and supported customers in a fast-paced retail IT environment.
- IT Support Operator | Byte Technologies Professional, San Fernando (2008 - 2010): Supported nationwide hospital infrastructure deployments, including servers, workstations, structured cabling, and application configuration.
