Ricky Jagan

• Administer and improve production systems supporting passport and border operations across Linux services, Windows workstations, databases, web applications, network shares, and biometric devices.
• Built and operate a multi-service Python and Flask environment on Debian and Proxmox using Nginx, systemd, TLS, MySQL, REST APIs, and environment-managed configuration.
• Automated releases with versioned backups, syntax checks, SFTP deployment, controlled service restarts, HTTP health verification, canary rollout, and rollback safeguards; maintain production changes in Git.
• Implemented monitoring for service health, logs, user activity, workstation heartbeats, device and driver status, and operational incidents, giving support teams actionable visibility into live systems.
• Strengthened security with role-based access control, MFA and TOTP, passkeys, rate limiting, CSRF protection, encryption, certificate handling, signed SHA-verified packages, least-privilege access, and audit trails.
• Reduced a key operational dashboard from 25 database queries to 9 and improved response time from 101 seconds to 25 seconds through indexed joins, query merging, caching, and Python aggregation.

• Administer Linux and Windows servers, DNS, firewalls, and BGP-based ISP infrastructure supporting enterprise hosting and high-traffic customer services.
• Monitor availability and performance across web hosting, SSL certificates, CDN routing, caching layers, and backend services; investigate faults before they become prolonged outages.
• Resolve network, API, and application connectivity incidents using packet-level analysis, log review, service checks, and coordinated troubleshooting with technical teams and clients.

• Designed and supported PHP and MySQL applications, APIs, inventory and CRM functions, and secure online transaction workflows for a small technology business.
• Configured Apache and Nginx hosting, SSL and TLS, DNS, caching, backups, and performance improvements across customer-facing services.

• Field Officer and Office Technician | Office of the Member of Parliament, Siparia | 2018 - 2020: Maintained office systems, web portals, user devices, automation tools, and online public-service workflows.
• Project Evaluation Officer | Ministry of Works and Transport, Fyzabad | 2014 - 2015: Supported data processing, analytics, reporting, and Microsoft Dynamics-based operational systems.
• OJT IT Technician | Office of the Member of Parliament, Siparia | 2011 - 2013: Delivered workstation, system, document, and on-site technical support for constituency operations.
• IT Technician and Sales Support | Wizz Computers Ltd, Point Lisas | 2010 - 2011: Diagnosed hardware, managed RMA cases, and supported customers in a fast-paced retail IT environment.
• IT Support Operator | Byte Technologies Professional, San Fernando | 2008 - 2010: Supported nationwide hospital infrastructure deployments, including servers, workstations, structured cabling, and application configuration.

Built, administered, and modified Rust dedicated servers alongside a long-time friend and fellow Rust player. Hands-on experience included:

• Deploying and maintaining native Linux Rust dedicated servers using SteamCMD on Debian and Proxmox.
• Managing server configuration, monthly wipe-cycle updates, and save-game backup routines.
• Installing, configuring, and testing C# plugins under the Oxide/uMod framework; troubleshooting plugin conflicts and update compatibility.
• Managing server instances and monitoring resource usage (CPU, RAM, tick rate) using Pterodactyl.
• Reviewing map layouts and prefabs in RustEdit; diagnosing player latency and network connectivity issues.